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Category: For Sellers
  1. Can I edit my auction after it starts?
  2. How do I close/cancel my auction?
  3. How do I add a photo to my auction?
  4. How do I add a "Thumbnail" photo to my auction listing?
  5. How are bid increments determined?
  6. What are the Fees for using JustBeads.com?
  7. My Auction closed without a winner, Can I resubmit an auction?
  8. My Auction closed with a Winner, What do I do next?
  9. How do I contact the winning bidder(s)?
  10. May I include links in my auctions or About ME page?
  11. How do I add a counter to my auction listing?
  12. How do I place a banner ad on the JustBeads.com site?
  13. What if a bidder does not respond?
  14. How do I set up a credit account?
  15. How do I Pay my account?
  16. How can I view the current balance/status of my account?
  17. My bank account shows a $1.00 debit from JustBeads.com. Why was my credit card account debited for this amount?
  18. I loaded in my auction pictures and they are WAY TO BIG. What is the appropriate size in pixels?
  19. I want to create a link on my personal website to my Just Beads profile - Can you tell me how?
  20. How can I block another JustBeads member from bidding on my auctions?
  21. Is it possible to get counters on our auctions?



  1. Can I edit my auction after it starts?
    If your item has not been bid on, you can add up to Three additional photos or change it's description, starting bid, reserve price, auction duration, etc. Just Log on to the site and do one of the following::
    1. Click on the "Edit this Auction" button while viewing the item you wish to edit
    2. Click on "For Sellers" at the top of any of our pages and then on "During the Auction" / "Edit your Listing".
    Category: For Sellers
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  2. How do I close/cancel my auction?
    Sellers have the ability to cancel their auctions at any time, however if your item already has bids, you are obligated to sell to the high bidder even if you end the auction early.   To cancel your auction click on "For Sellers" at the top of any of our pages and then on "End Your Auction Early".
    Category: For Sellers
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  3. How do I add a photo to my auction?
    JustBeads will host up to three full size images and one thumbnail photo for your auction listing.   (Your images must be either .jpg or gif files).
    If you would like to add an additional photo or Thumbnail to your auction listing, you can do so by using our "Edit Your Listing" Feature or our " Re-list Item with Edit" feature. Both can be accessed by clicking on "For Sellers" at the top of any of our pages.

    To upload your image directly from your computer to our servers:
    1. While viewing our "Edit Your Listing" page or Re-list Item with Edit" page, look Under the heading titled "Upload your Picture(s)".  Click on the "Browse" button.  A new window will pop up where you can select your images.  In this new window, locate and select your .jpg or .gif file.  Then click on the "Open" button.  If you don't see a "Browse" button, you should upgrade to a more recent version of your browser.  Please note: The maximum recommended individual image size is 500k or less.


    2. Click on "Continue." There may be a delay while your picture is sent to us.  When your picture(s) is uploaded, you will be able to preview the photo(s).  If you are satisfied with the photo(s) you selected, click on the "Continue" button to continue the listing process.


    Category: For Sellers
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  4. How do I add a "Thumbnail" photo to my auction listing?
    It's easy to add a "Thumbnail" photo to your auction listing.  While viewing the "Sell your Item" page, Simply upload your photo to the "Thumbnail" field in the same manner as you uploaded your full size auction photo.  Please make sure that the file to be thumbnailed exists either in your local drive or LAN. (.JPG and .GIF images are supported).  Files larger than 600x400 do not resize nicely.

    Please note:
    1. "Thumbnail" photos can not be added to auction listings once the item has been posted.
    2. You must:
    1. upload your "Full Size" photo to our servers if you wish to use the "Thumbnail" feature...or
    2. include your "Full Size" photo's URL in your item description.
    feature.
    Category: For Sellers
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  5. How are bid increments determined?
    The bid increments get bigger as the bid price increases.  The table below outlines the different increment levels.  For example, let's say an item is showing a current high bid of $1.00.  The increment at that level is 25 cents, which means you have to bid a minimum of $1.25.  The bid amount will continue to be raised in 25-cent increments until bidding reaches $10.00.  At that point, the increment will change and the new increment will be $1.00.

    Current Bid

    Bid Increment

    0.00-9.99

    .25

    10.00-49.99

    1.00

    50.00-99.99

    2.00

    100.00-999.99

    5.00

    >1000.00

    25.00

    Category: For Sellers
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  6. What are the Fees for using JustBeads.com?
    There's NO CHARGE to browse, bid on or buy items at JustBeads.com, but you do pay fees to list and sell items.   Click HERE to view our Fees and billing information.
    Category: For Sellers
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  7. My Auction closed without a winner, Can I resubmit an auction?
    Items that did not sell can be re-listed free of charge.
    To quickly re-list items exactly as they were before, just click on "For Sellers" at the top of any of our pages and then on "Bulk Re-List Items"

    This function allows you to select one or more items from a list of closed auctions and re-list all of them with a single click of your mouse click.
    Category: For Sellers
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  8. My Auction closed with a Winner, What do I do next?
    1. Send the winner an email.  The buyer and seller are responsible for contacting each other to arrange payment and shipping of the item sold.   In your email, you should include the following information:
      1. Winning bid price.
      2. Shipping costs.
      3. Your address, so your winner can send you a check if you accept payment by checks.
      4. Information on your payment and shipping policy.
      Also, you should ask the winner to respond to your email with a shipping address.
    2. Wait for payment to be received.  If a winner is paying by check, we recommend you deposit the check and wait for it to clear before you send the item.
    3. Ship the item.
    4. Send the winner an email informing the winner that the item has been shipped. Be sure to include an estimated time of arrival.
    5. Provide feedback about your experience with the winner.
    Category: For Sellers
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  9. How do I contact the winning bidder(s)?
    During the auction, you can click on "Bid History" while viewing an item's description page and then on any bidders User Name to send a message via our Message Center to that person.  If your item "sells", you will be sent an email message containing the name and e-mail addresses of any winning bidders After the auction ends.
    Category: For Sellers
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  10. May I include links in my auctions or About ME page?
    Auction listings and About Me pages may only include text descriptions, graphics and pictures you supply to our site that describe the item for sale.   You may not use them to promote sales elsewhere.

    JustBeads does not permit its members to place the following types of links in your Auction Listings or on your About Me pages:
    • Links that directly offer to sell any merchandise other than currently listed items on the JustBeads site.
    • Links to other online trading sites or pages, including auctions and fixed-price formats.
    • Links to sites offering the same merchandise for the same or lower price (including the Buy It Now price).

    Auction listings and About Me pages that do not meet this policy may be removed.
    Category: For Sellers
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  11. How do I add a counter to my auction listing?
    There are several different sites that offer FREE counters that you can add to your JustBeads auctions to track the number of times other members have viewed your listing. It's as easy as copying and pasting the HTML that they provide to you into your JustBeads item description field.

    Any of the following sites provide FREE counters that are compatible with JustBeads.com:
    http://www.Shoporium.com
    http://www.andale.com
    http://count.rubylane.com/counter/addcounter.html
    Category: For Sellers
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  12. How do I place a banner ad on the JustBeads.com site?
    We offer a variety of ad placements within our network including the placement of your standard 468x60 banner ad, (linked to your JustBeads auctions), at the top of our "Home Page", the top of each "Category" page and the top of each "Item Description page" as well as in our Monthly Newsletters. This allows us to drive traffic to your auction listings and increase your sales here at JustBeads.com. Click here to learn how.
    Category: For Sellers
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  13. What if a bidder does not respond?
    Contact the bidder and try to resolve the dispute directly.   You must allow a minimum of 14 calendar days for the bidder to respond to you.   Please be patient, your bidder may have a legitimate reason for not responding right away.  If you cannot contact the high bidder after a period of 14 days, you should notify Customer Service.  Upon receipt of your message, we will make every attempt to reach out to the buyer on your behalf.   If we are unsuccessful in our endeavor, we will credit your account accordingly.   Please note: ALL requests for credit must be made within 30 days of the close of Auction.
    Category: For Sellers
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  14. How do I set up a credit account?
    All registered users of JustBeads.com are automatically set up with a "cash only" account limited to $10.00.  This will allow you to list a limited number of items without having to place a credit card on file.  Once your account balance reaches this limit you will not be able to use any listing options until a payment is made or you set up a credit account with us.  You can place your credit card on file with us by clicking on "For Sellers" at the top of any of our pages and then on "Place A Credit Card on file".
    Category: For Sellers
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  15. How do I Pay my account?
    Credit card accounts are debited on the 15th of each month for the preceeding 30 days.  Sellers who maintain "cash" accounts have until the end the month before payment is due.  Please keep in mind, however, that sellers who maintain "cash" accounts will NOT be able to list any items once they have exceeded their $10.00 credit limit.

    For your convenience JustBeads.com accepts payment via Credit Card, PayPal, Personal Check or Money Order.

    • To make a one time Credit Card or PayPal payment just click on "For Sellers" at the top of any of our pages and then on "Make a Credit Card or PayPal Payment"
    • To make a payment via Personal Check or Money Order, you can mail your payment to our Corporate Offices at:

      JustBeads.com, Inc.
      PO Box 290426
      Brooklyn, NY 11229-0426


      (Please include a copy of the invoice we sent you and write your User Name or ID number clearly on the check)

    Category: For Sellers
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  16. How can I view the current balance/status of my account?
    You can view an itemized detail of your account by clicking on "For Sellers" at the top of any of our pages and then on "Account Status".

    Please note: Auction fees are posted to your account AFTER they close.
    Category: For Sellers
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  17. My bank account shows a $1.00 debit from JustBeads.com. Why was my credit card account debited for this amount?
    For your security and for ours, if you are placing a credit card on file with us, a $1.00 charge will be made to your credit card to verify that the card is valid. If the authorization is successful $1.00 will be credited to your JustBeads.com account.
    Category: For Sellers
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  18. I loaded in my auction pictures and they are WAY TO BIG. What is the appropriate size in pixels?
    As a general rule...... All of your photos should fall within the following criteria: 
    • GIF or JPG images only.
    • 600  -by-600  pixels or smaller for small monitors.
    • 60kb, (60,000 bytes), or smaller file size to avoid slow page download.
    • Crop out the unnecessary; focus on the important details of your item.


       
    Category: For Sellers
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  19. I want to create a link on my personal website to my Just Beads profile - Can you tell me how?
    You can find some sample links by clicking on the following page: http://www.justbeads.com/user/mylinks.cfm
    Category: For Sellers
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  20. How can I block another JustBeads member from bidding on my auctions?
    You can set up a list of bidders/buyers who will no longer be able to bid on, or purchase, your auction listings. The list will apply to all of your items here at JustBeads.com. You can add or delete bidders/buyers at any time. Simply click on "For Sellers" at the top of any of our pages and then on Block a Bidder
    Category: For Sellers
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  21. Is it possible to get counters on our auctions?
    There are several different sites that offer FREE counters that you can add to your JustBeads auctions to track the number of times other members have viewed your listing. It's as easy as copying and pasting the HTML that they provide to you into your JustBeads item description field.

    Any of the following sites provide FREE counters that are compatible with JustBeads.com:
    http://www.shoporium.com/counters/
    http://www.vendio.com/services/counters.html
    http://count.rubylane.com/counter/addcounter.html.
    Category: For Sellers
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